Warranty

The warranty for our products lasts 90 days and covers manufacturing defects, stitching, and sole adhesion. The warranty begins from the delivery of the product to the customer or to the address indicated in the order.

It does not cover normal wear and tear of the product, misuse, or damage caused by not following the care or maintenance instructions of the item. 

Important: Once the warranty is requested, the footwear must be sent within a maximum of 5 business days, during which time the products must not be used. 

Products with manufacturing faults or defects will be repaired free of charge. If the repair cost exceeds the commercial value or the product is not suitable for repair, it will be replaced.

 It is not a cause for warranty:

• Wrinkles or folds caused by the normal bending of the instep.
• Products with wear or breakage: of the material, zippers, soles, caps, and other accessories; bumps, burns, scuffs, or friction against hard surfaces, among others caused by improper use.
• The variations in tone, texture, marks, scars, wrinkles, and veins that are characteristic of normal leather use.
• Stains caused by improper cleaning or products with substances sensitive to leather such as dyes, perfumes, creams, greases, oils, solvents, alcohols, chemicals.
• Exposures to high and low temperatures, not suitable.
• Manipulation or alteration of the product by third parties and/or shoe repair shops.
• Subject the product to the shaping process due to dissatisfaction with size or design.
• Due to wear and/or natural discoloration of the soles over time.
• Damage caused by accidents, negligence, or improper use of the product.
• Use in activities other than the intended purpose (our footwear is designed solely and exclusively for walking; use in running, hiking, sports training, or others will result in loss of warranty).
• In case the product's imperfections have been reported and accepted by the customer, the warranty will not cover these defects.
• Products sold to third parties without brand authorization.

We remind you that leather, as a natural product, has marks, stripes, and other signs that characterize it as a genuine product.

Leathers such as nubuck or suede require special care, in addition to the well-known ones, such as:

• They should not get wet. This type of leather is not waterproof. 
• Brush them with bristles against the hair to remove surface dirt. 
• Do not apply creams, oils, or any liquid substance that could run the color of the leather.

Care will be taken into account at the time of reviewing any warranty.  

To ship the product, you can use the original packaging with which it was sent or use another packaging of your choice; however, it is important that the packaging is appropriate according to the nature of the product so that it is not affected as much as possible during the transportation process. The product must be sent in optimal hygienic conditions.

Contact us by email info@blackbison.co or via WhatsApp at the number (+57) 3042575049 within the warranty dates, providing name, order number, residential address, and reason for the warranty with the respective evidence (photo and/or video); once it has been verified according to our warranty policies, you may choose to return the product using the postal service agreed upon with the company. 

Shipments related to warranty claims will be covered by the brand, provided that the product meets the conditions established to apply the warranty. These conditions include stitching defects, issues with gluing, or workmanship-related failures.

Once the product arrives at the company, the repairs department will review and confirm whether the warranty applies or not. If the warranty does not apply, the product will be returned to the original shipping address, along with a letter clearly explaining the reasons why the warranty does not apply. By law, Colombia Shoes Factory SAS has a period of 15 business days to respond to a warranty claim request.

The repair time for the items can take from 10 to 20 business days according to the arrangement.

The useful life of any product depends on the particular use made of it, the conditions of use, and the wear patterns characteristic of the user. Replacement of products damaged by use, normal wear, or that have exceeded the reasonable life of the item is not warranted. The warranty will not apply in case of evidence of misuse by the customer. Black Bison reserves the right to repair, replace, or refund the product money as a first option.

If once the repair has been made the defect recurs and cannot be fixed, the product may be exchanged, according to the terms stipulated in article 12 of law 1480 of 2011.

We do not apply warranty to leather, sole wear, or internal part breakage of the footwear, as these may vary according to each person's use, and their evaluation is not feasible.
In these cases, we recommend reading some of the care tips you should have for your sneakers on the blog you will find in the online store, by clicking here.

Note: You agree to provide Black Bison with true and accurate information in your order. Since the information you provide is essential for processing and delivering the product, for billing, and for establishing warranty contracts, failure to provide this data accurately and completely will result in the cancellation of your order or warranty.