Warranty

The warranty on our products lasts for 90 days and covers manufacturing, sewing and sole glue defects. The warranty begins upon delivery of the product to the customer or to the address indicated in the order.

It does not cover normal deterioration of the product, improper use, damage caused by not following care or maintenance instructions for the item. 

Important:Once the guarantee has been requested, the footwear must be sent, with a maximum time of 5 business days, during which time the sneakers must not be used. 

Products with faults or manufacturing defects will be repaired free of charge. If the repair of the product exceeds the commercial value or is not suitable for repair, it will be replaced.

 It is not a cause of warranty:

• Wrinkles or folds caused by normal bending of the instep.
• Products with wear or tear: material, zippers, soles, lids and other accessories; tripping, burns, rubbing or friction against hard surfaces, among others caused by improper use.
• The variations in tone, texture, marks, scars, wrinkles and grain that are characteristic of normal use of leather.
• Stains caused by inadequate cleaning or products with substances sensitive to leather such as dyes, perfumes, creams, greases, oils, solvents, alcohols, chemicals.
• Exposures to high and low temperatures, not appropriate.
• Tampering or alteration of the product by third parties and/or shoe repair shops.
• Subject the product to the last process due to dissatisfaction with size or design.
• Due to wear and/or natural discoloration of the soles over time.
• Damage caused by accidents, negligence or improper use of the product.
• Use in activities other than its intended purpose (our footwear is designed solely and exclusively for walking; use in running, hiking, sports training or others will result in loss of warranty).
• If the product has been defective and accepted by the customer, the warranty will not cover these defects.
• Products sold to third parties without authorization from the brand.

We remember that leather as a natural product has marks, scratches and other signs that characterize it as a genuine product.

Leathers such as nubuck or calfskin require special care, in addition to what is already known, such as:

• They should not get wet. This type of leather is not waterproof. 
• Brush them with bristles against the hair to remove surface dirt. 
• Do not apply creams, oils or any liquid substance that could fade the color of the leather.

The care will be taken into account when reviewing any warranty.  

To ship the product, you can use the original packaging with which it was sent or use another packaging of your choice, however, it is important that the packaging is appropriate according to the nature of the product so that it is not affected in any way. possible during the transportation process. The product must be sent in optimal hygienic conditions.

Contact us by email info@blackbison.co or by WhatsApp to the number (+57) 3042575049 within the warranty dates, providing name, order number, residential address and reason for the warranty with its respective evidence (photo and/or video); Once it has been verified according to our warranty policies, you can choose to return the product using your own postal service or as agreed. 

Shipments in case of guarantee are divided, the shipment of the shoe for guarantee is canceled by the customer and Black Bison cancels the return guarantee pair.

Once the product arrives at the company, the area in charge of repairs will be in charge of reviewing and confirming whether or not the warranty applies. If the warranty does not apply, the product will be returned to the original shipping address, with a letter clearly explaining the reasons why the warranty does not apply. By law, Colombia Shoes Factory SAS has a period of 15 business days to respond to a warranty claim request.

Items repair time may take 10 to 20 business days depending on the arrangement.

The useful life of any product depends on the particular use made of it, the conditions of use and wear patterns characteristic of the user. Products damaged by use, normal wear and tear or that have exceeded the reasonable life of the item are not eligible for replacement. The guarantee will not be applicable if misuse by the client is evident. Black Bison reserves the right to repair, replace or refund the product in the first instance.

If once the repair has been carried out the defect repeats and cannot be fixed, the product may be changed, according to the terms stipulated in article 12 of law 1480 of 2011.

We do not apply a guarantee to leather, sole wear, or breakage of the internal part of the footwear, since these may vary according to each person's use, and their evaluation is not viable.
In these cases we recommend reading some of the care you should take with your sneakers in the blog that you will find in the online store, by clicking here .

Note: You agree to provide Black Bison with true and accurate information in your order. Since the information you provide is essential for the processing and delivery of the product, for billing and for the establishment of warranty contracts, failure to provide this data accurately and completely will result in upon cancellation of your order or warranty.