Our Black Bison sneakers are made of 100% leather, lined in a high-quality vegan textile or leather, allowing you to be cool and comfortable. The soles range from ultra-lightweight to eco-friendly, wear-resistant, with greater flexibility and non-slip.

You will find our size guide here .

If you still do not feel confident or doubt the size you should choose, send us an email to info@blackbison.co or write to us on WhatsApp (+57) 3042575049. If you discover that the size is not correct when receiving the product, you can do use of the exchange service within 20 days of receipt nationwide.

At an international level we recommend that you verify your size carefully or write to us at info@blackbison.co or by WhatsApp to the number (+57) 3042575049 for greater security.

Black Bison sneakers are produced in Colombia – Bucaramanga. Our factory is constantly monitored, verifying that our artisans receive fair conditions and payments for their excellent work.

The new Black Bison collections are aimed at men. However, our Classic95 collection maintains its unisex style, perfect for every foot shape. In this case, the sizes vary between men and women, we invite you to consult the size guide here.

The sneakers in the online store, Black Bison, correspond to availability in real time, showing existing sizes. It may happen that there is a model available in the virtual store and it is actually out of stock due to a system error. For this case, we contact the client to provide a solution.

Our footwear is not waterproof, some leathers are water resistant and others tend to be harmful, generating unwanted reactions, such as running colors, stains, among others.
To protect your sneakers from water or other wet elements, you can use Black Bison waterproofing .
Learn about some additional care that you can read here .

To keep your Black Bison shoes in optimal condition, we recommend using our specialized care line. In our collection, you will find a variety of products designed specifically to care for different types of leather. From moisturizing cream for smooth or corrugated leather, to special shampoo for all types of leather, and even waterproofing to protect your shoes from external elements.

Don't miss the opportunity to purchase your favorite kit and give your shoes the care they deserve. In addition, we invite you to explore our care blog , where you will find tips and recommendations to ensure optimal maintenance of your footwear.

Trust our care line and make sure your Black Bison shoes look impeccable at all times!

We currently do not customize footwear, but it is a project that we are evaluating to provide greater satisfaction to our customers. Register on our page to be aware of the new releases and projects we have for you.

Our sneakers usually fit a normal national size. However, have
Keep in mind that settings usually vary between brands.

The order will have been successfully placed when you receive an email from info@balckbison.co with your order information. It is important to verify that the information received is correct.
If you haven't received anything in your main inbox, don't forget to check your junk mail, spam or other email inboxes.

You must first verify that you have written your email correctly and also check your spam folder. If the above is correct, contact us at info@blackbison.co or by WhatsApp at number (+57) 3042575049.

If you wish to make changes or cancel your order, you must do so before it is processed. Orders are generally processed within business hours on the same day of purchase. To make a change to your order you must send us an email to info@blackbison.co or write to us on WhatsApp (+57) 3042575049.
The above does not guarantee that the modification can be admitted.

At the moment we do not have the pre-order option active.

We sometimes offer pre-orders for pre-sale products for the launch of new collections. You can have the option to reserve through the “PreOrder” button that you will find in the place of the “BUY” button (if the product allows it), carrying out the entire normal purchasing process. The order will be shipped from the first day of launch. Read our Pre-Order policies for more information.

All our sneakers are shipped with a biodegradable protective bag that protects the boxes (which are 100% recyclable) where your sneakers come. Inside you will find the sneakers and a gift.
Any return must be returned with its original packaging and the gift in perfect condition.

We currently accept multiple payment methods, adjusted to your needs. These will be available at check out at checkout. All our payments are processed in Colombian peso (COP) which is the default currency in our payment gateway. Prices shown in other currencies (USD) are converted based on the exchange rate set by your bank or credit card company.

We also handle cash on delivery payments nationwide. These are available in some regions of the country and must be requested through our WhatsApp +57 3042575049.

Our virtual store has security systems such as SSL (Secure Sockets Layer) and PCI (Data Security Standard) to protect the information you provide us. Which means it's safe to use your credit card and enter personal information. Our site approves and regularly monitors the network to ensure your data remains secure. Read our privacy policies here .

National orders take between 3 to 8 business days depending on the destination municipality. International orders take between 7 to 15 business days. As soon as your order is shipped, you will receive an email notification with a link and tracking number.

After placing an order in our online store, you will receive an email with the purchase information. Once the product is shipped, you will receive another email about the shipment with the tracking number and link to the carrier's page to be able to track your package.

Nationwide shipping for purchases over $200,000 pesos is free in the country's main cities. International shipments will have a cost that varies depending on the final destination and will be shown at the time of purchase. You can read full shipping information here .

Orders shipped outside of Colombia will likely owe import duties that must be paid by the buyer to the carrier.

We currently ship only in Colombia. All BLACK BISON orders are fully tracked. If you are in any other country, contact us (info@blackbison.co - WhatsApp (+57) 3042575049) and we will do our best to get your order to you.

In our virtual store you can only make transactions with national credit cards. Sometimes the validation of your payment may take a little longer than usual and everything will depend on your bank.

For international payments you can write to us on WhatsApp +57 3042575049 for advice.

Changes can be made only by size, within 20 calendar days, from receipt of the product to the customer. Returns may be made within 5 calendar days. The cost of shipping to the company will be assumed by the customer, whether by size or money back. Sale items do not apply for returns. You can make changes by size on sale items, the cost of shipping must be assumed in its entirety by the customer.

Internationally, returns will not be covered by BLACK BISON and may be subject to customs duties that must be paid by the buyer. 

In any case, you must send us an email to info@blackbison.co or WhatsApp (+57) 3042575049, informing us of the reason for the exchange or return, allowing us to improve our product and making the process more agile. Conditions apply, read our policy on shipping here and returns and exchanges here .

If you received an order that is not yours, contact our customer service team at info@blackbison.co or by WhatsApp at the number (+57) 3042575049.

Contact us by email info@blackbison.co or by WhatsApp at the number (+57) 3042575049, providing name, order number, residence address and reason for the return or exchange; Once it has been accepted, in accordance with our return policies, we will send the corresponding information so that you can return the product.
For more information, see our refund and return policies here .

Once you receive your order you have 20 calendar days for changes. We recommend that you verify your size carefully or write to us at info@blackbison.co or by WhatsApp at the number (+57) 3042575049 for greater security.

Sale products do not apply for returns. Changes can only be made per size and shipments must be assumed in their entirety by the customer.

Returns can be made within the first 5 calendar days after receiving the product.
For a return/exchange to be effective, the item must be in the same condition in which it was received and remember that the merchandise must be packed in its original packaging, with all its accessories and labels. Read our full policy here .

When your refund is approved, bank transfer or original payment method will be processed and applied within the next 30 days. Sometimes your bank takes a longer processing time before the refund is published.

Yes, it may differ from the original amount. The prices shown in the virtual store may vary between the dollar (USD) and the Colombian peso (COP) but our payment is always processed in pesos (COP). If your credit card has foreign currency, your card issuing company will convert the amount at the most recent exchange rate. 

The amount will also differ according to the condition of the returned item.

Our virtual store has the option of purchasing gift cards to give as gifts and be redeemed by whoever is authorized. Gift cards have no additional processing fees, and will be emailed to be forwarded to the recipient.
You have a maximum of 12 months to redeem a gift card.

At the time of payment you must enter the gift card code on the page where it says “Gift card code”, to be deducted from the total amount.

Gift cards are not reloadable.

Yes, as long as there is a remaining balance on the card.

Yes. A customer can redeem another gift card during
the payment process.

No, you cannot use a gift card to purchase another
gift card.

Yes, gift cards are a form of payment.

Sale products do not apply for returns anymore.
which are considered final sale.
Changes may be made by size according to availability for products of equal or greater value.

The purchase made on these days will be delivered to the final consumer within the following two (2) weeks by purchase order and according to the purchase volume obtained.

Cash on delivery orders do not apply for dates such as Black Friday, Cyber ​​Monday or other seasonal dates, due to the brand's internal policies.

El precio del combo puede variar según los productos que elijas, pero siempre mantendrás el beneficio del pack, ya sea un descuento fijo o un obsequio especial. Revisa los detalles de cada combo y elige el que mejor se adapte a ti.

El descuento se aplica automáticamente al seleccionar el pack. ¡Así de fácil.

¡Sí! Puedes llevar todos los combos que quieras y aprovechar sus beneficios. Recuerda que si compras más de un combo, no recibirás un descuento adicional al que ya está incluido en cada pack. Sin embargo, cada combo ya viene con su descuento o beneficio especial.

Combos cannot be combined with other combos or discounts.

Sí, puedes seleccionar distintas tallas para cada producto, siempre sujeto a disponibilidad.

Sí, puedes elegir entre los modelos y colores disponibles en cada pack. La sección de Outlet no está disponible en los combos. La selección varía según cada pack, así que revisa los detalles antes de comprar.

El kit de 4 productos está diseñado para distintos tipos de cuero, pero cada producto está formulado para un material específico. Incluye opciones para cueros lisos, con texturas y gamuza/ante, garantizando el cuidado adecuado según el tipo de calzado.

Nuestros combos estarán activos de forma permanente, excepto durante campañas especiales como Black Friday u otras promociones generales. Durante estos eventos, los descuentos no son acumulables.

Consulta nuestra política de devoluciones y cambios en nuestra tienda. Los packs tienen condiciones especiales.

No es necesario estar registrado en la página de BLACK BISON para comprar. Te ofrecemos una forma ágil y segura de realizar tus compras, solo debes proveer tu e-mail, nombre, apellidos, dirección, teléfono y cédula al momento de efectuar el pago. Pero, si quieres estar al tanto de los lanzamientos y descuentos que realicemos te invitamos a registrarte.

Actualmente no tenemos tienda física, pero por nuestros diferentes canales de atención (facebook, instagram, whatsapp) solucionamos cualquier inquietud que tengas de la forma más rápida posible. Solo vendemos a través de la tienda virtual, actualmente no tenemos aliados o mayoristas.

Todas nuestras zapatillas tienen garantía de 90 días por defectos relacionados con mano de obra, costura y pegue de la suela. Para más información consulta aquí.

Comunicate con nosotros al correo info@blackbison.co o a la linea de whatsapp +57304257504 comentandonos tu situación para poder resolverla. Se te hará la devolución del excedente de dinero una vez verifiquemos de acuerdo a pruebas y datos que debes confirmarnos. Nunca solicitaremos la totalidad de tus datos bancarios.

El servicio de atención al cliente vía chat de whatsapp (+57 3042575049), se encuentra disponible de lunes a viernes de 8:00 am a 6:00pm, hora Colombiana, o a la dirección de correo electrónico info@blackbison.co.

Hacemos lo posible por responder dentro de las 72 horas con la excepción de fechas festivas o periodos de máxima actividad.