Our Black Bison sneakers are made of 100% leather, lined in a high-quality vegan textile or leather, allowing you to be cool and comfortable. The soles range from ultra-lightweight to eco-friendly, wear-resistant, with greater flexibility and non-slip.

You will find our size guide here .

If you still do not feel confident or doubt the size you should choose, send us an email to info@blackbison.co or write to us on WhatsApp (+57) 3042575049. If you discover that the size is not correct when receiving the product, you can do use of the exchange service within 20 days of receipt nationwide.

At an international level we recommend that you verify your size carefully or write to us at info@blackbison.co or by WhatsApp to the number (+57) 3042575049 for greater security.

Black Bison sneakers are produced in Colombia – Bucaramanga. Our factory is constantly supervised, ensuring that our artisans receive fair conditions and payments for their excellent work.

The new Black Bison collections are focused on men. However, our Classic95 collection maintains its unisex style, perfect for every foot shape. In this case, the sizes vary for men and women; we invite you to consult the size guide here.

The sneakers from the online store, Black Bison, correspond to real-time availability, showing the existing sizes. It may happen that a model is available in the virtual store but is actually out of stock due to a system error. In this case, we contact the customer to provide a solution.

Our footwear is not waterproof; some leathers are water-resistant while others tend to be harmful, causing unwanted reactions such as color running, stains, among others.
To protect your sneakers from water or other wet elements, you can use the Black Bison waterproofing spray.
Learn some additional care tips that you can read here.

To keep your Black Bison shoes in optimal condition, we recommend using our line of specialized care products. In our collection, you will find a variety of products specifically designed to care for different types of leather. From moisturizing cream for smooth or corrugated leathers, to special shampoo for all types of leathers, and even waterproofing to protect your shoes from external elements.

Don't miss the opportunity to get your favorite kit and give your shoes the care they deserve. Also, we invite you to explore our care blog, where you will find tips and recommendations to ensure optimal maintenance of your footwear.

Trust our care line and make sure your Black Bison shoes look impeccable at all times!

We currently do not customize footwear, but it is a project we are evaluating to provide greater satisfaction to our customers. Register on our page to stay informed about new releases and projects we have for you.

The order will have been successfully placed when you receive an email from info@balckbison.co with your order information. It is important to verify that the received information is correct.
If you haven't received anything in your main inbox, don't forget to check your junk mail, spam, or other email folders.

First, you must verify that you have correctly written your email address and also check your spam folder. If the above is correct, contact us at info@blackbison.co or via WhatsApp at the number (+57) 3042575049.

If you wish to make changes or cancel your order, you must do so before it is processed. Orders are generally processed within the business hours of the same day of purchase. To make a change to your order, you must send us an email at info@blackbison.co or write to us on WhatsApp (+57) 3042575049.
The above does not guarantee that the modification can be accepted.

At the moment, we do not have the pre-order option active.

Sometimes we offer pre-orders for products on pre-sale for the launch of new collections. You may have the option to reserve through the “PreOrder” button that you will find in place of the “BUY” button (if the product allows it), completing the entire normal purchase process. The order will be dispatched from the first day of the launch. Read our Pre-Order policies for more information.

All our sneakers are shipped with a biodegradable protective bag that protects the boxes (which are 100% recyclable) in which your sneakers come. Inside, you will find the sneakers and a gift.
Any return must be sent back with its original packaging and the gift in perfect condition.

We currently accept multiple payment methods tailored to your needs. These will be available at checkout when completing the purchase. All our payments are processed in Colombian peso (COP), which is the default currency in our payment gateway. Prices shown in other currencies (USD) are converted based on the exchange rate set by your bank or credit card company.

We also handle Cash on Delivery payments nationwide. These are available in some regions of the country and must be requested through our WhatsApp +57 3042575049.

Our online store has security systems such as SSL (Secure Sockets Layer) and PCI (The Data Security Standard) to protect the information you provide us. This means it is safe to use your credit card and enter personal information. Our site regularly approves and monitors the network to ensure your data remains secure. Read our privacy policies here.

Domestic orders take between 3 to 8 business days depending on the destination municipality. International orders take between 7 to 15 business days. As soon as your order is shipped, you will receive an email notification with a link and tracking number.

After placing an order in our online store, you will receive an email with the purchase information. Once the product is shipped, you will receive another email about the shipment with the tracking number and a link to the carrier's website to track your package.

National shipments for purchases over $200,000 pesos are free in the main cities of the country. International shipments will have a cost that varies according to the final destination and will be shown at the time of purchase. You can read the complete information about shipments here.

Orders shipped outside of Colombia will likely owe import duties that must be paid by the buyer to the carrier.

Currently, we only ship within Colombia. Full tracking is provided for all BLACK BISON orders. If you are in any other country, contact us (info@blackbison.co - WhatsApp (+57) 3042575049) and we will do our best to get your order to you.

In our online store, you can only make transactions with national credit cards. Sometimes the validation of your payment may take a little longer than usual, and it will all depend on your bank.

For international payments, you can write to us on WhatsApp at +57 3042575049 for assistance.

Exchanges can only be made by size, within 20 calendar days from the receipt of the product by the customer. Returns can be made within 5 calendar days. The shipping cost to the company will be borne by the customer, whether for size exchange or refund. Sale items are not eligible for returns. You can make size exchanges on sale items, but the shipping costs must be fully borne by the customer.

At the international level, returns will not be covered by BLACK BISON and may be subject to customs fees that must be paid by the buyer. 

For any case, you must send us an email at info@blackbison.co or WhatsApp (+57) 3042575049, informing us of the reason for the exchange or return, allowing us to improve our product and making the process more agile. Conditions apply, read our shipping policy here and our returns and exchanges policy here.

If you received an order that is not yours, contact our customer service team at info@blackbison.co or via WhatsApp at (+57) 3042575049.

Contact us by email at info@blackbison.co or via WhatsApp at (+57) 3042575049, providing your name, order number, residential address, and reason for the return or exchange; once it has been accepted, according to our return policies, we will send the corresponding information so you can proceed with the product return.
For more information, please visit our refund and return policies here.

Once your order is received, you have 20 calendar days for exchanges. We recommend that you carefully check your size or write to us at info@blackbison.co or via WhatsApp at (+57) 3042575049 for greater security.

Products on sale are not eligible for returns. Exchanges can only be made for size, and shipping costs must be fully borne by the customer.

Returns can be made within the first 5 calendar days after receiving the product.
To be effective, a return/exchange must have the item in the same condition in which it was received, and remember that the merchandise must be packed in its original packaging, with all its accessories and tags. Read our full policy here.

When your refund is approved, it will be processed and applied via bank transfer or original payment method within the next 30 days. Occasionally, your bank takes a longer processing time before the refund is posted.

Yes, it may differ from the original amount. The prices shown in the virtual store may vary between the dollar (USD) and the Colombian peso (COP) but our payment is always processed in pesos (COP). If your credit card is in foreign currency, the card issuing company will convert the amount at the most recent exchange rate. 

The amount will also differ according to the condition of the item being returned.

Our online store offers the option to purchase gift cards to give as presents and be redeemed by the authorized person. Gift cards have no additional processing fees and will be sent to the email address to be forwarded to the recipient.
They have a maximum of 12 months to redeem a gift card.

At the time of payment, you must enter the gift card code on the page where it says "Gift card code" to be deducted from the total amount.

Gift cards are not reloadable.

Yes, as long as there is a remaining balance on the card.

Yes. A customer can redeem another gift card during
the payment process.

No, you can't use a gift card to buy another one
gift card.

Yes, gift cards are a form of payment.

Products on sale are not eligible for returns.
which are considered as final sale.
Size exchanges can be made according to availability for products of equal or greater value.

The purchase made in these days will be delivered to the final consumer within the following two (2) weeks according to the purchase order and the volume of purchase obtained.

Cash on delivery orders do not apply for dates such as Black Friday, Cyber ​​Monday or other seasonal dates, due to the brand's internal policies.

The price of the combo may vary depending on the products you choose, but you will always keep the pack benefit, whether it is a fixed discount or a special gift. Check the details of each combo and choose the one that best suits you.

The discount is applied automatically when selecting the pack. It's that easy.

Yes! You can take as many combos as you want and enjoy their benefits. Remember that if you buy more than one combo, you will not receive an additional discount beyond the one already included in each pack. However, each combo already comes with its special discount or benefit.

The packs already have a special discount, so they cannot be combined with other promotions, coupons, or outlet offers. This includes the first purchase discount.

Yes, you can select different sizes for each product, always subject to availability.

Yes, you can choose from the models and colors available in each pack. The Outlet section is not available in the combos. The selection varies according to each pack, so check the details before purchasing.

The 4-product kit is designed for different types of leather, but each product is formulated for a specific material. It includes options for smooth leathers, textured leathers, and suede/nubuck, ensuring proper care according to the type of footwear.

Our combos will be permanently active, except during special campaigns such as Black Friday or other general promotions. During these events, discounts are not cumulative.

Check our return and exchange policy in our store. The packs have special conditions.

It is not necessary to be registered on the BLACK BISON website to make a purchase. We offer you a quick and secure way to shop; you only need to provide your email, first name, last name, address, phone number, and ID at the time of payment. However, if you want to stay informed about our releases and discounts, we invite you to register.

We currently do not have a physical store, but through our various customer service channels (Facebook, Instagram, WhatsApp) we resolve any questions you may have as quickly as possible. We only sell through the online store; currently, we do not have partners or wholesalers.

All our sneakers come with a 90-day warranty against defects related to workmanship, stitching, and sole bonding. For more information, please consult here.

Contact us at the email info@blackbison.co or the WhatsApp line +57304257504, telling us your situation so we can resolve it. The refund of the excess money will be made once we verify according to the evidence and data that you must confirm to us. We will never request all of your bank details.

The customer service via WhatsApp chat (+57 3042575049) is available from Monday to Friday, from 8:00 am to 6:00 pm, Colombian time, or at the email address info@blackbison.co.

We do our best to respond within 72 hours except on holidays or peak activity periods.